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List of article submissions from visitors to natural-stone.com:
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There are often horror stories told about dealing with Chinese companies and problems that can occur when the factory turns out to be unprofessional and dishonest. These stories are, unfortunately, true, and this website is dedicated to exposing one such company. YDL Group has a nice website, and it appears that they can do anything from all the pictures and information provided. The power of the Internet makes them appear to be a great source for natural stone products. But what is the reality? |
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Our company has been buying countainers of prefabricated countertops from China for about 10 years. The quality has varied over the years and it is not uncommon for a company to raise prices over time, or for the quality to decline so we are always looking for reputable Chinese companies to buy from. YDL Group was given a chance after their prices came in at a fair price, and, they assured us that their quality would be high and they would stand behind their work. |
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| So... we placed our first order in August of 2008. The order arrived in October of 2009 and it was terrible. We had been promised by their US agent that our order was to be given top priority as the factory was committed to a long term relationship with us. We were extremely disappointed as we opened the crates and found the following: |
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- Slabs of Tropical Brown and Black were bowed to the point that they were 1/2" out of plumb in 3 foot distance.
- Scratch marks on the surfaces, some tried to be hidden with black pen marks, others left exposed and obvious. |
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- Unpolished hazy areas on the surface, especially on the Absolute Black pieces. (I think this is the result of the slabs being cupped/warped and not flat as the polishing wheels probably cannot polish properly when the surface is not properly level). |
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- Giallo St. Cecilia did not match the color sample that was approved- not even close as they sent a completely different stone.
- The Giallo St. Cecilia had chipped edges that were filled with a dull grey color that stand out like a sore thumb
- Backsplashes and tops in several |
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colors that were thinner at one end- about 1/8" difference in thickness from one side to the next
- The Giallo St. Cecilia was supposed to be resin filled after cutting and prior to polishing, and it was not. But, to make matters worse, a few pieces looked like the tried to drizzle some resin after the fact into some larger pits/holes and the result was terrible. We mailed back samples to the factory and they admitted somebody screwed up. |
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We took pictures and wrote up a report documenting the mistakes. See pictures and keep in mind that it is often difficult to photograph scratches or haze marks so the actual material was much worse than the pictures indicate. -
The factory challenged us and said thaty they would come to the US and inspect the materials themselves but we had to pay all of their expenses if the damage/defects were less than what we had claimed... AND WE AGREED, signed thier document and said please come... well, they said later that they were too busy and could not come and their final offer was a 25% discount on our next order... How dishonest is that! You can see full correspondence and emails from YDL group at www.problemswithydl.com |
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